At Canaan Fair Trade, LLC we are committed to empowering Palestinian producers to produce with dignity and for our customers around the world to have the healthiest food possible. We want you to be completely satisfied with your purchase. If there is a problem with your order or if you have any questions, concerns, or comments upon receiving your purchase order, please contact us at hello@canaanpalestine.com, our team is here to help.

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH CANAAN FAIR TRADE, LLC, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS, OR SERVICES BY APPLICABLE LAW.

These terms and conditions (these "Terms") apply to the purchase and sale of products and services through canaanpalestine.com (the "Website"). These Terms are subject to change by Canaan Fair Trade, LLC (referred to as "us", "we", or "our" as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the "Last Updated Date" referenced on the Website. You should review these Terms before purchasing any product or services that are available through this Website. Your continued use of this Website after the "Last Updated Date" will constitute your acceptance of and agreement to such changes. These Terms are an integral part of the Terms of Use that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for products or services through this Website (see Section 9).

1. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.

2. Prices and Payment Terms.

(a) All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

(b) We may offer, from time to time, promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

(c) Terms of payment are within our sole discretion and payment must be received by us before we accept an order. We accept Visa, Master Card, American Express, Discover, Diners Club, Elo, JCB, Union Pay, and other quick methods like PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.

3. Shipments; Delivery; Title and Risk of Loss.

(a) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.

(b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

All our products are produced in Palestine and are sourced from Palestinian farmers who care for olive trees, some of which are two to three thousand years old. Products are shipped from Palestine to the US and are then distributed from a US address to help ease the distribution process and reduce the cost burden for our customers.

4. Returns and Refunds.

We do not accept returns of opened or used products once received by the customer.

For unopened/unused products, we do not accept returns whereas Canaan Palestine’s products are considered perishable food products. However, you may reach out to us to inform us of the reason you’re unsatisfied with your purchase and wish to return the product to us. The request must be received by us within 3 days of receipt of the products. Upon receipt of your return request, we will assess your case and either approve or decline the return. If approved, a refund will be provided subject to the following conditions: (i) the product is unopened, unused, and undamaged; (ii) the return shipping fee is covered by the customer; (iii) the customer bears the risk of loss during shipment; (iv) the refund will be issued only after the returned products are received by us; (v) the shipping cost paid by the customer at the time of the original order, and any related fees, taxes, customs, will not be refunded; (vi) a restocking fee may be charged and deducted from the refunded amount; and (vii) the refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.

Any Canaan Palestine branded products purchased from partner retailers and other online stores should be resolved directly with the seller where you made your purchase. Canaan Fair Trade LLC cannot exchange, or refund orders not purchased directly from the company’s website.

If your package was damaged during transit and as a result, the products became unsafe to consume, you may be eligible for a replacement or a refund or a credit provided that the damage must be reported to us within 3 days of receipt, and photo documentation is required of the damaged product, packing material, tracking number on the box and the original shipping carton.

If we send you the wrong products, please email us within 3 days of receiving your order and we will either refund/credit you or dispatch the correct products immediately and we will cover shipping and handling costs. If we require a return of the incorrect products, we will provide you with a paid return label.

If your order is missing items, please email us within 3 days of receiving your order and we will assess your shipment and investigate your claim. If approved, we will refund/credit you or dispatch the missing products immediately and we will cover shipping and handling costs.

If tracking information shows that the carrier delivered the package to the address you provided but is nowhere to be found, you may contact us immediately and we will use commercially reasonable efforts to help file a claim with the carrier on your behalf. If a claim is successful and a refund is issued by the carrier, your order may be eligible for a replacement or a partial/full refund at our sole discretion.

If your package was returned to us for reasons such as an incorrect or undeliverable address, refusing a shipment, and/or failure to pick up from a carrier’s access point after attempted delivery, we can re-ship your order only if a new shipping and handling fee is paid, even if your order was originally eligible for Free Shipping. Your original shipping fee will not be refunded, and you will be subjected to a restocking fee. These conditions also apply if you request a refund. Any orders shipped outside of the United States are subject to import taxes from your country or brokerage fees from carrier companies. We are not responsible for those fees. Additionally, if the carrier was unable to deliver your parcel because they were waiting for a customs clearance process to be completed by you and you were unable to cover those costs, we can refuse to refund you fully or partially for your purchase.

5. Warranty and Disclaimers. ALL PRODUCTS OFFERED ON THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

6. Limitation of Liability. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE, WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR WEBSITE.

The limitation of liability set forth above shall only apply to the extent permitted by law, and not apply to liability resulting from our gross negligence or willful misconduct.

7. Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the US and Canada.

8. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy, found at https://canaanpalestine.com/pages/privacy-policy, governs the processing of all personal data collected from you in connection with your purchase of products or services through the Website.

9. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, pandemic or epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

10. Governing Law and Jurisdiction. This Website is operated from the United States. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Wisconsin without giving effect to any choice or conflict of law provision or rule (whether of the State of Wisconsin or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Wisconsin. Unless otherwise required by law, any dispute arising under these Terms shall be venued in Dane County, Wisconsin as to disputes under state law, and the federal courts in the Western District of Wisconsin as to disputes under United States federal law.

11. Assignment. You cannot assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 11 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

12. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Canaan Fair Trade LLC.

13. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

14. Notices.

(a) We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide; or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b) To give us notice under these Terms, you must contact us as follows: (i) by email to hello@canaanpalestine.com; or (ii) by personal delivery, overnight courier, or registered or certified mail to 2702 International Lane Suite 111, Madison, WI 53704. We may update the email or physical address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by email will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

15. Severability. If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

16. Entire Agreement. These Terms, our Website Terms of Use and Privacy Policy, and our order confirmation (if any), will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.